Privacy Policy
How Mivyo handles the information you share when browsing, placing orders, or contacting our store.
1. Who we are
Mivyo operates the online store at mivyo.com. For questions about this policy or your personal data, contact [email protected].
2. Information we collect
When you place an order or use our website, we may collect your name, billing and shipping addresses, email address, telephone number (if supplied), order history, and correspondence with us. We may also collect technical information such as device type, browser, IP address, and cookie identifiers where needed for site functionality, security, or analytics.
3. How we use your information
- To process payments, fulfill orders, arrange delivery and provide customer support.
- To operate your account, protect the website, prevent fraud and resolve disputes.
- To meet accounting, tax, legal and compliance obligations.
- To send marketing communications only where we have a lawful basis, including consent where required; you may opt out.
4. Payment processing
Payments are handled through the payment services made available at checkout. We receive transaction confirmations and relevant order details but do not need to store full payment card numbers on our website. The payment processor’s own privacy terms may also apply.
5. Cookies and similar technologies
Our store uses cookies necessary for essential functions such as maintaining a shopping basket, checkout, account access, and security. Optional analytics and advertising technologies, if enabled, may use additional cookies subject to applicable consent requirements. See our Cookie Policy for more information.
6. Sharing information
We may share only the information needed with service providers that help us run the store, such as hosting, payment processing, delivery and customer communications. We may also disclose information when legally required or to protect lawful rights.
7. International transfers and retention
Some service providers may process information outside your country. Where required, we use appropriate safeguards. We keep personal information only for as long as necessary for the purposes above, applicable legal retention requirements, and dispute resolution.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing of personal information, or request portability. To make a request, email us using the contact information above. We may ask to verify your identity before fulfilling a request. You may also contact your relevant data protection authority.
9. Children and policy changes
This store is not intended for children to make purchases without a parent or guardian. We may update this policy and will post the revised date on this page. Continued use is subject to the current policy, to the extent permitted by law.
Need a hand?
Our team can help with order questions and policy requests. Email [email protected] and include your order number when relevant.