Returns & Refunds
Simple guidance on return requests, product concerns, cancellations and refunds.
1. Starting a return
If you need to request a return, contact [email protected] with your order number, delivery date and the reason for your request. For a change-of-mind return, please contact us within 14 days of receiving your order, or any longer period explicitly promised with your purchase or required by applicable law. We will provide the appropriate return instructions if the item is eligible.
2. Item condition
For change-of-mind requests, items should be returned complete, with all included accessories and original packaging where practical. Health and hygiene restrictions may apply to opened or unsealed personal-care products where permitted by law. Any exclusions will not remove your rights relating to faulty, misdescribed or non-conforming goods.
3. Damaged, faulty or incorrect items
If an item arrives damaged, is defective, or is different from what you ordered, contact us promptly with photos where useful. We will review the issue and provide the legally applicable remedy, which may include replacement, repair or refund.
4. Return shipping
We will explain whether return shipping is required and who pays it before you send an item back. Change-of-mind return costs may fall to the customer where applicable and disclosed; when we are responsible for a defective or incorrect item, costs will be handled according to applicable consumer law.
5. Refund processing
Once a return or refund request has been assessed and approved, any refund due will generally be issued to the original payment method, unless another lawful arrangement is agreed. The time for funds to appear depends on your payment provider. We will notify you when the refund is issued.
6. Order cancellations
If you would like to cancel, contact us as soon as possible. We may be unable to stop an order that has already been dispatched, but return rights may still apply. Statutory cancellation and refund protections remain unaffected.
Important: Nothing in this policy limits mandatory consumer rights, including rights to remedies for faulty goods. If an offer or product page provides a longer return promise, that offer applies according to its stated terms.
Need a hand?
Our team can help with order questions and policy requests. Email [email protected] and include your order number when relevant.