Shipping Policy

1. Where we ship

Delivery availability depends on the shipping destination and the delivery methods available for the items in your basket. The available options are determined during checkout. If checkout shows that no shipping method is available for your address, contact us before ordering.

2. Shipping costs

Any shipping charge for your order is shown at checkout before payment. We do not promise free delivery to every destination unless the offer is explicitly displayed for your order at checkout or on the applicable product page.

3. Processing and delivery estimates

Orders may require processing and packing before dispatch. Processing and estimated transit times vary by product, destination, carrier, customs processing and seasonal demand. Any estimated date or timeframe provided during checkout or by our support team is an estimate rather than a guaranteed arrival date.

4. Order updates and tracking

If a carrier tracking reference is available, it may be provided with your shipping update. Keep your order confirmation so we can help you look up the order using its number and the email used at checkout.

5. Address accuracy

Enter a complete and accurate delivery address. Contact us as soon as possible if you notice a mistake. Changes may not be possible after an order has been passed to a carrier. Additional charges may arise for failed deliveries or rerouting where permitted by law.

6. International orders and customs

For international orders, import charges, local taxes or customs processing may apply depending on destination and the terms stated at checkout. Where charges are not prepaid or otherwise included, the recipient may be responsible for those amounts as permitted by law.

7. Delays, missing or damaged parcels

If a parcel is delayed, missing or visibly damaged, email us with your order number and any photos or tracking information available. We will help investigate and explain the available resolution. Your statutory rights relating to non-delivery and defective goods are not limited by this policy.

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