Terms & Conditions

1. About these terms

These Terms & Conditions govern use of mivyo.com and purchases made through the Mivyo online store. By placing an order, you agree to the terms that apply at the time of purchase. Nothing in these terms removes rights that cannot lawfully be excluded.

2. Products and information

We aim to describe each product and its features accurately. Product images, colours and packaging may vary slightly from the physical item. Our Red Light + EMS Eye Device is a beauty and personal-care product, not a substitute for medical diagnosis or treatment. Read the instructions and applicable contraindications before use.

3. Orders and payment

Product prices, available payment methods, taxes where applicable, and shipping charges are displayed during checkout. An order confirmation acknowledges receipt of your order; if an item is unavailable or a payment cannot be completed, we will contact you about next steps. We may refuse or cancel orders where required for security, suspected fraud, unavailable stock or legal reasons, with refunds handled as applicable.

4. Delivery

We deliver only to supported destinations using the delivery methods available for your order. Delivery estimates are estimates, not guaranteed arrival dates. See our Shipping Policy for details about timing, delivery issues and customs responsibilities.

5. Returns and refunds

Our Returns & Refunds Policy sets out the process for requesting returns, reporting defective goods and obtaining an eligible refund. Your non-excludable statutory consumer rights remain unaffected.

6. Responsible use

Use products in accordance with the supplied instructions and safety guidance. Do not use a device in a way that contradicts stated warnings or contraindications. Individual experiences and cosmetic results can differ.

7. Website content and availability

Text, layouts, graphics and branding appearing on this site are provided for personal shopping and informational use. Except where permitted by law, you may not copy or commercially exploit site content without authorization. We may update the site, product descriptions, prices or availability without advance notice; orders already accepted remain subject to applicable law and agreed terms.

8. Limits and mandatory consumer rights

Nothing in these terms excludes liability or consumer protections where doing so would be unlawful. Other liability limitations apply only to the extent allowed by applicable law.

9. Questions

For questions about an order or these terms, contact [email protected]. Any mandatory local consumer-protection rules continue to apply regardless of the location from which you shop.

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